Decisions and determinations
Showing 1-10 of 396 decisions.
SUMMARY
[1] Lisa White filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding changes to a reservation, refunds and cancellation of a reservation.
[2] The Agency will address the following issue:
Did WestJet properly apply the terms and conditions set out...
20-C-A-2021 | Decision | 2021-03-23
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Flair concerning the carry-on baggage fees that the carrier charged at the gate.
[2] The applicants dispute the CAD 336 that they were charged for their four pieces of carry‑on baggage. The...
15-C-A-2020 | Decision | 2020-02-03
Evelyne Awaad Abdel Fattah against Société Air France and Delta Air Lines, Inc. - consumer complaint
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air France for its refusal to transport her aboard Flight No. DL5302 from Montréal, Quebec, to New York, United States of America, on April 23, 2018. The applicant was refused...
6-C-A-2020 | Decision | 2020-01-16
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a baggage delay while travelling from Toronto, Ontario, to Washington, D.C., United States of America. A refund of the baggage fee is sought as well as compensation for pain...
76-C-A-2019 | Decision | 2019-11-01
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) regarding the failure by Air Canada to comply with its obligation to provide passengers of Flight No. AC797 with the option to disembark due to a tarmac delay that occurred during the flight from...
68-C-A-2019 | Decision | 2019-10-18
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) regarding Air Transat’s refusal to transport them on a flight from Lyon, France, to Montréal, Quebec, on June 16, 2018.
[2] The applicant is seeking compensation in accordance with the codes,...
58-C-A-2019 | Decision | 2019-09-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Etihad Airways regarding its refusal to check in a box containing framed photographs as standard checked baggage on their return flight from Ahmedabad, India, to Toronto, Ontario, on February...
55-C-A-2019 | Decision | 2019-09-06
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding delays that they experienced on Flight No. AC1806 between Toronto, Ontario, and San José, Costa Rica, on December 30, 2017 (outbound flight) and Flight...
53-C-A-2019 | Decision | 2019-08-26
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a delay in the outbound leg of their round-trip travel. The applicants are seeking a 50 percent refund of their tickets, and damages for missing one day of their...
30-C-A-2019 | Decision | 2019-05-27
SUMMARY
[1] Ms. Meyer filed an application with the Canadian Transportation Agency (Agency) concerning Wow air’s refusal to transport her for her return flight from Tel Aviv, Israel, to Montréal, Quebec, via Keflavik, Iceland, on October 18, 2017.
[2] Ms. Meyer is seeking compensation that can be...
18-C-A-2019 | Decision | 2019-03-27