Browse decisions and determinations

This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.

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Showing 1-8 of 8 decisions.
Ruth Brighouse against Air Canada - consumer complaint
SUMMARY [1] Dr. Brighouse filed an application with the Canadian Transportation Agency (Agency) regarding Air Canada’s refusal to transport her on board Flight No. AC1188 from Vancouver, British Columbia, to Kelowna, British Columbia, on March 10, 2018. [2] Dr. Brighouse is seeking...
61-C-A-2018 | Decision | 2018-11-30
Asif Islam Khan, on behalf of himself, his wife Proma Anwar, and his minor child against Jet Airways - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Jet Airways concerning its refusal to transport Mr. Khan from Dhaka, Bangladesh to Toronto, Ontario. [2] The applicants seek compensation in the amount of CAN$4,111, which they state is the...
43-C-A-2018 | Decision | 2018-07-31
Muhammad Uz Zaman, on behalf of himself, his wife Samrah Atif, and their minor children against Air Canada - consumer complaint
SUMMARY [1] On April 16, 2018, Mr. Uz Zaman filed an application on behalf of himself, his wife and their minor children (applicants) with the Canadian Transportation Agency (Agency), requesting that the Agency review Decision No. 23-C-A-2018 (Decision) issued on March 15, 2018. [2] The applicants...
50-C-A-2018 | Decision | 2018-07-31
Revaben Patel against Air India Limited and Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Revaben Patel filed an application with the Canadian Transportation Agency (Agency) against Air India regarding its refusal to transport Ms. Patel from Toronto, Ontario, Canada to Ahmedabad, India via London, United Kingdom on September 21, 2016. [2] Ms. Patel is seeking...
31-C-A-2018 | Decision | 2018-04-06
Gurdeep Sembhi; Vibhor Bhalla; and Aerin Sembhi, on behalf of herself and her minor child, Gursanjog Sembhi against China Southern Airlines Company Limited carrying on business as China Southern Airlines and as China Southern - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) against China Southern Airlines with respect to its refusal to transport one of the applicants from Delhi, India to Vancouver, British Columbia, Canada on February 18, 2017. [2] The applicants are...
25-C-A-2018 | Decision | 2018-03-23
Muhammad Uz Zaman, on behalf of himself, his wife Samrah Atif, and their minor children H. Zaman, A. Zaman and A. Zaman against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Mr. Uz Zaman Atif filed an application with the Canadian Transportation Agency (Agency) on behalf of his wife and their minor children (applicants) against Air Canada concerning its refusal to transport his wife and their minor children (the Atif family) from Toronto, Ontario, Canada to...
23-C-A-2018 | Decision | 2018-03-15
Muhammad Jamil Ahmad and Yasmin Jamil - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) concerning fees that they incurred to have their tickets from Edmonton, Alberta, Canada to Lahore, Pakistan reissued as a result of being refused transportation on their departure from Edmonton. [2] The...
14-C-A-2018 | Decision | 2018-02-14
Karima Aous Baiou against Air Canada also carrying on business as Air Canada rouge and Air Canada Cargo - consumer complaint
SUMMARY [1] Karima Aous Baiou filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport her from Montréal, Quebec, Canada to Frankfurt, Germany, on August 3, 2016. [2] Mrs. Aous Baiou is requesting a reimbursement of $2,075.48: $1,...
10-C-A-2018 | Decision | 2018-02-07