Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-4 of 4 decisions.
SUMMARY  This decision addresses whether Air Canada has complied with the Canadian Transportation Agency’s (Agency) direction in Decision No. LET-AT-A-80-2017 to develop or implement either a homegrown special service request (SSR) code for Mr. Kruger or an alternative accommodation measure that...
63-AT-A-2018 | Decision | 2018-12-04
SUMMARY  Ms. Bruzual has fibromyalgia and bursitis. WestJet denied two requests for an attendant, two requests for wheelchair assistance, and one request for “medical seating” for a trip that Ms. Bruzual was planning to an unspecified destination. She submits that her treatment by WestJet...
59-AT-A-2018 | Decision | 2018-10-25
SUMMARY  The applicants, who frequently travel with VIA, both need to use scooters as a result of disabilities. The applicants submit that for years, they have been experiencing difficulties in travelling together with their scooters on VIA’s passenger trains, and that VIA’s policy, which...
58-AT-R-2018 | Decision | 2018-10-09
Muhammad Sharif against Air Canada also carrying on business as Air Canada rouge and Air Canada Cargo - Accessible transportation complaint
SUMMARY  Shafique Ahmad, on behalf of his father, Muhammad Sharif, filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), against Air Canada, alleging that it did not provide one...
13-AT-A-2018 | Decision | 2018-02-08