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Showing 1-6 of 6 decisions.
Mr. Kruger against Air Canada - Accessible transportation complaint
SUMMARY [1] This decision addresses whether Air Canada has complied with the Canadian Transportation Agency’s (Agency) direction in Decision No. LET-AT-A-80-2017 to develop or implement either a homegrown special service request (SSR) code for Mr. Kruger or an alternative accommodation measure that...
63-AT-A-2018 | Decision | 2018-12-04
Khalilah Bruzual against WestJet - Accessible transportation complaint
SUMMARY [1] Ms. Bruzual has fibromyalgia and bursitis. WestJet denied two requests for an attendant, two requests for wheelchair assistance, and one request for “medical seating” for a trip that Ms. Bruzual was planning to an unspecified destination. She submits that her treatment by WestJet...
59-AT-A-2018 | Decision | 2018-10-25
Marie Murphy and Martin Anderson against VIA Rail Canada Inc. - Accessible transportation complaint
SUMMARY [1] The applicants, who frequently travel with VIA, both need to use scooters as a result of disabilities. The applicants submit that for years, they have been experiencing difficulties in travelling together with their scooters on VIA’s passenger trains, and that VIA’s policy, which...
58-AT-R-2018 | Decision | 2018-10-09
Applicant against United Airlines and Air Canada - Applicant's request for anonymity and confidentiality pursuant to section 31 of the Dispute Adjudication Rules, and Air Canada's request to stay the proceedings pursuant to section 27 of the Dispute Adjudication Rules.
BACKGROUND [1] The applicant filed two applications with the Canadian Transportation Agency (Agency), one against United Airlines and one against Air Canada. The applications each allege that United Airlines and Air Canada, in operating their respective portions of the applicant’s return flights,...
CONF-14-2018 | Letter Decision | 2018-09-14
Jodhan v. Greater Toronto Airports Authority - Accessible transportation complaint
BACKGROUND On November 22, 2017, the Canadian Transportation Agency (Agency) issued Decision No. LET AT-A-78-2017 (Decision) wherein it found that Ms. Jodhan is a person with a disability and has encountered an obstacle to her mobility. The Agency stayed the consideration of the question of whether...
LET-AT-A-11-2018 | Letter Decision | 2018-02-14
Muhammad Sharif against Air Canada also carrying on business as Air Canada rouge and Air Canada Cargo - Accessible transportation complaint
SUMMARY [1] Shafique Ahmad, on behalf of his father, Muhammad Sharif, filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), against Air Canada, alleging that it did not provide one...
13-AT-A-2018 | Decision | 2018-02-08