Decisions and determinations
Ruling type
Showing 11-20 of 58 decisions.
SUMMARY
[1] The applicant, accompanied by an Emotional Support Animal (ESA), was told to disembark the aircraft when Porter identified the ESA’s behaviour as posing a safety risk. The applicant filed an application with the Canadian Transportation Agency (Agency) against Porter pursuant to:...
LET-AT-C-A-67-2019 | Letter Decision | 2019-10-01
BACKGROUND
The Canadian Transportation Agency (Agency) has received a complaint from two passengers who allege that they were denied boarding by WestJet on July 22, 2019, and that they were not provided the treatment and compensation that they are entitled to in accordance with the Air...
LET-A-56-2019 | Letter Decision | 2019-08-16
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning its refusal to transport them and their pet dog from Toronto, Ontario, to Bogotá, Colombia, on September 24, 2017.
[2] The applicants seek reimbursement in the amount...
LET-C-A-48-2019 | Letter Decision | 2019-07-04
SUMMARY
[1] Tanveer Akhtar filed an application with the Canadian Transportation Agency (Agency) against Saudi Arabian Airlines pursuant to:
subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide wheelchair...
LET-AT-C-A-32-2019 | Letter Decision | 2019-04-01
On January 25, 2019, Sunwing made a request to the Canadian Transportation Agency (Agency) for an extension of time to respond to the direction to show cause set out in Decision No. LET‑A‑18-2019. Sunwing also requested an opportunity to comment on the passengers’ replies as it had not yet...
LET-A-22-2019 | Letter Decision | 2019-02-04
BACKGROUND
[1] On April 25, 2018, in Decision No. LET-A-30-2018 , the Canadian Transportation Agency (Agency) initiated an inquiry in respect of numerous disruptions to flights operated by Sunwing at the Toronto Airport between April 14 and 18, 2018. The inquiry was initiated in light of multiple...
LET-A-18-2019 | Letter Decision | 2019-01-22
On April 25, 2018, in Decision No. LET-A-30-2018, the Canadian Transportation Agency (Agency) initiated an inquiry in respect of numerous flight disruptions experienced by passengers of Sunwing at the Toronto Pearson International Airport between April 14 and 18, 2018. On May 2, 2018, in Decision...
LET-A-93-2018 | Letter Decision | 2018-12-24
BACKGROUND
[1] On April 25, 2018, in Decision No. LET-A-30-2018, the Canadian Transportation Agency (Agency) initiated an inquiry in respect of numerous disruptions to Sunwing Airlines Inc. (Sunwing) flights at Toronto Pearson International Airport between April 14 and 18, 2018. Jean‑Michel Gagnon...
LET-A-68-2018 | Letter Decision | 2018-10-15
SUMMARY
On May 18, 2018, the Canadian Transportation Agency (Agency) issued Determination A-2018-111 (May 18 Determination), in which, pursuant to subsection 78(2) of the Canadian Transportation Act (CTA), it varied Condition No.1 of Hong Kong Airlines’ licence to the extent necessary to permit it...
LET-A-51-2018 | Letter Decision | 2018-07-26
BACKGROUND
[1] MK filed a complaint with the Canadian Transportation Agency (Agency) against Air Canada on November 22, 2016 with regards to a tarmac delay on Flight No. AC0844 from Calgary, Alberta to Naples, Italy, via Frankfurt, Germany on October 23, 2015. The Agency accepts this application in...
CONF-9-2018 | Letter Decision | 2018-05-18