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Showing 1-10 of 25 decisions.
Oswin Paes, Cynthia Fernandes, Nathan Paes and Nigel Paes against Qatar Airways (Q.C.S.C.) carrying on business as Qatar Airways, as Qatar Airways Cargo and as Qatar Executive - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) alleging that Qatar wrongfully refused them transportation on the return portion of their round-trip travel on January 1, 2017. [2] The applicants seek compensation for damages and expenses incurred as...
112-C-A-2017 | Decision | 2017-12-22
Maurice Kanschat against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo  - consumer complaint
SUMMARY [1] Maurice Kanschat filed an application with the Canadian Transportation Agency (Agency) against Air Canada with respect to the cancellation of his round-trip ticket from Manila, Philippines to Toronto, Ontario, Canada (with stops in Lapu-Lapu, Philippines; Bangkok, Thailand; and Addis...
110-C-A-2017 | Decision | 2017-12-15
Edward Diogo, on behalf himself and Jacquelyn Diogo, Maria Diogo and Maria Pereira against Transportes Aéreos Portugueses, S.A - consumer complaint
SUMMARY [1] In Decision No. LET-C-A-31-2017, the Canadian Transportation Agency (Agency) directed TAP to show cause why the Agency should not find Rules 55(B)(3)(b) and (c) of its International Passenger Rules and Fares Tariff, NTA (A) No. 314 (Tariff) unclear and unreasonable, and why the Agency...
109-C-A-2017 | Decision | 2017-12-13
Morley Rand and Tsipora Cohen against Jet Airways (India) Limited - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Jet Airways regarding the delayed delivery, loss of items and damage to their checked baggage. The applicants seek compensation in the amount of $2,643.50, which accounts for: damage to their...
108-C-A-2017 | Decision | 2017-12-13
Shahbaz Ahmad against Pakistan International Airlines Corporation - consumer complaint
SUMMARY [1] Shahbaz Ahmad filed an application with the Canadian Transportation Agency (Agency) against PIA regarding the loss of one of his checked bags while travelling from Lahore, Pakistan to Toronto, Ontario, Canada on November 18, 2016. [2] Mr. Ahmad is seeking reimbursement in the amount of...
107-C-A-2017 | Decision | 2017-12-07
Usman Chowdhury, on behalf of himself, his wife, Syeda Suhana Rahman and their minor children, A. Chowdhury and N. Chowdhury against Türk Hava Yollari Anonim Ortakligi (Turkish Airlines Inc.) carrying on business as Turkish Airlines - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) concerning a requested change to the return portion of their roundtrip tickets from Toronto, Ontario, Canada to Dhaka, Bangladesh. [2] The applicants are seeking CAN$3,000 for the new tickets that they...
103-C-A-2017 | Decision | 2017-11-21
Vladimir Savchenko against Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) - consumer complaint
SUMMARY [1] Vladimir Savchenko filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 110(4) of the Air Transportation Regulations, SOR/88-58, as amended (ATR), concerning the modifications Lufthansa made to his itinerary which resulted in him missing a...
104-C-A-2017 | Decision | 2017-11-21
Farzana Mahida, on behalf of her minor child, against Jet Airways (India) Limited - consumer complaint
SUMMARY [1] Farzana Mahida filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 110(4) of the Air Transportation Regulations, SOR/88-58, as amended (ATR), concerning Jet Airways’ alleged refusal to carry her unaccompanied son from Mumbai, India to Toronto,...
100-C-A-2017 | Decision | 2017-11-10
Jordan Bear and Joseph Clark against Air Transat A.T. Inc. carrying on business as Air Transat - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) regarding the addition of a stopping place to their one-way travel from Havana, Cuba to Toronto, Ontario, Canada. The revised itinerary was unacceptable to the applicants; however, Air Transat refused...
98-C-A-2017 | Decision | 2017-11-03
Zulfiqar Ali and Masi Nuzhat against Emirates Airlines - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 110(4) of the Air Transportation Regulations, SOR/88-58, as amended (ATR), concerning missing Flight No. EK4675 from Toronto, Ontario, Canada to Halifax, Nova Scotia, Canada on...
99-C-A-2017 | Decision | 2017-11-03