Decisions and determinations
Showing 1-10 of 27 decisions.
December 23, 2005
IN THE MATTER OF a complaint filed by Robert Black against Air Canada regarding its reduction of the free baggage allowance from 70 lbs. to 50 lbs. for travel between points in Canada, between points in Canada and points in the United States, and between points in Canada and...
746-C-A-2005 | Decision | 2005-12-23
November 15, 2005
IN THE MATTER OF a complaint filed by Dr. Karol Mathews against certain carriers concerning their alleged failure to reimburse payment for ticket upgrade.
File No. M4370/U3/01-15
COMPLAINT
[1] On September 11, 2001, Dr. Karol Mathews filed with the Air Travel Complaints...
682-C-A-2005 | Decision | 2005-11-15
November 14, 2005
IN THE MATTER OF a complaint filed by Gloria Smythe concerning the provision governing the non-transferability of tickets set out in Air Canada's Domestic Passenger General Rules Tariff No. CDGR-1.
File No. M4370/A74/05-01427
COMPLAINT
[1] On March 4, 2005, Gloria Smythe filed...
680-C-A-2005 | Decision | 2005-11-14
November 4, 2005
IN THE MATTER OF a complaint by Arthur Caldicott against Jazz Air Limited Partnership, as represented by its general partner, Jazz Air Partner Inc. carrying on business as Air Canada Jazz, that his laptop computer was damaged on Air Canada Jazz's Flight No. AC8076 from Victoria,...
665-C-A-2005 | Decision | 2005-11-04
October 31, 2005
IN THE MATTER of a complaint by Rahim Badouraly against Aeroflot - Russian Airlines concerning the damage to his suitcase and the loss of certain items from his checked baggage on Flight Nos. SU536 and SU303 from Delhi, India to Toronto, Ontario, Canada via Moscow, Russia on...
654-C-A-2005 | Decision | 2005-10-31
October 20, 2005
IN THE MATTER OF a complaint filed by David Jenkins against Air Canada concerning a warning issued to Mr. Jenkins regarding prohibited behaviour on flights with Air Canada.
File No. M4370/04-02497
On April 22, 2004, David Jenkins filed with the Air Travel Complaints Commissioner...
635-C-A-2005 | Decision | 2005-10-20
July 29, 2005
IN THE MATTER OF a complaint by George Burditt concerning the $217 Fun and the $187 Tango one-way Air Canada fares he purchased October 6, 2004 for travel on the carrier's services between Saint John, New Brunswick and Toronto, Ontario, departing from Saint John on January 2, 2005...
484-P-A-2005 | Decision | 2005-07-29
July 25, 2005
APPLICATION by Aeroflot - Russian Airlines pursuant to section 32 of the Canada Transportation Act, S.C., 1996, c. 10, for a review of Decision No. 76-C-A-2005 dated February 10, 2005.
File No. M4370/A896/02-4
APPLICATION
On March 7, 2005, Aeroflot - Russian Airlines (hereinafter...
478-C-A-2005 | Decision | 2005-07-25
July 7, 2005
IN THE MATTER of a complaint filed by Harry Schatz against Air Canada alleging that the carrier failed to apply its tariff and that it wrongly deplaned him from Flight No. AC 536 from Toronto, Ontario, Canada to Washington, D.C., United States of America, on August 29, 2004.
File No...
430-C-A-2005 | Decision | 2005-07-07
June 29, 2005
IN THE MATTER OF a complaint filed by Joseph Talbot concerning Air Canada's refund of his unused ticket due to Air Canada's refusal to transport him on its flight from Calgary, Alberta, Canada to Frankfurt, Germany on October 26, 2004, and the alleged theft of CAD$1000.
File No....
411-C-A-2005 | Decision | 2005-06-29