Air travel


The Canadian Transportation Agency provides consumer protection for air travellers. We create and administer regulations for air travel and we promote them through proactive communications and outreach. We also help air passengers resolve complaints on issues like: flight disruptions and delays; lost, delayed or damaged baggage; denied boarding; or bumping due to overbooking.

The majority of complaints are resolved through facilitation. It's fast and easy and free. Our job is to make sure that the airline has applied the terms and conditions or tariff and that the airline have met their end of the bargain.

We can also handle more complex cases where a traveller feels that the airline's contract is unclear, unjust, unreasonable or discriminatory.

Travellers with complaints related to a disability or health issue can submit an accessibility complaint.

Air travel complaints

Help for air travellers


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