Air Passenger Protection Regulations
The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers.
The regulations came into effect in two stages. On July 15, 2019, airlines were required to meet new obligations concerning communication, denied boarding, tarmac delay, baggage and the transportation of musical instruments. The remaining obligations on flight disruptions and seating of children came into effect on December 15, 2019.
Air passenger protection consumer microsite
- Application of the Air Passenger Protection Regulations: A Guide
- Baggage Requirements for Domestic Services: A Guide
- Communicating Key Information to Passengers: A Guide
- Denied Boarding: A Guide
- Flight Delays and Cancellations: A Guide
- Seating of Children with an Accompanying Passenger on an Airplane: A Guide
- Tarmac Delay Standards of Treatment and Disembarkation: A Guide
- Types and Categories of Flight Disruption: A Guide