Accessibility

Mandate

Since 1988, the Canadian Transportation Agency has had a mandate to protect the human right of persons with disabilities to an accessible transportation network.

We can resolve individual complaints about accessibility through facilitation, mediation or adjudication.

We create regulations, codes of practice and guidelines for accessibility – and we promote them through proactive communications and outreach.

We also regularly visit transportation service providers, airports, and federal rail and marine terminals to verify that equipment and facilities are accessible and employees have the training they need to serve persons with disabilities.

For advice on accessibility issues, we consults an Accessibility Advisory Committee.

Some of our accessibility decisions include:

Guides for accessible travel

Guides for industry

The Agency sets out expectations for the accessibility of federal transportation.

Our Codes of Practice set out standards for a minimum level of accessibility for persons with disabilities. They're developed in consultation with transportation service providers and the community of persons with disabilities (including our Accessibility Advisory Committee).

We monitor compliance to ensure codes are effective in removing undue obstacles.

Accessibility Standards

Standards that apply to all transportation providers

Accessibility standards for air carriers

Accessibility standards for trains

Accessibility standards for ferries

Accessibility standards for passenger terminals

Implementation Guides

Additional Resources

Consultations

The Agency consulted with its Accessibility Advisory Committee and Canadians on how regulatory measures can help make the federal transportation network accessible for persons with disabilities. The Agency completed consultations on all elements of this initiative in summer 2017. It reviewed comments and released a What We Heard summary report. The Accessible Transportation for Persons with Disabilities Regulations are now finalized.

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