An airplane in flight appears.
Text on screen: Flying to, from and within Canada?
An animated female character holding travel documents with an inquisitive expression on her face as question marks appear beside her.
There are two other animated characters in the background sitting as they wait for their flight.
Text on screen: You have new rights!
Text on screen: Communications. Bumping. Tarmac delays. Baggage. Musical instruments.
A mobile device appears on the screen with a communication icon that changes to say Notification.
A notification sign appears on the device and a hand clicks on it.
Text on screen: Notification: Airlines have to inform you of those rights in a timely, clear and accessible way.
Text on screen: Learn more at airpassengerprotection.ca
The Canadian Transportation Agency's coat of arms appears.
The Canada wordmark appears on the screen.
As we finalize regulatory directions, we'll have to find an appropriate balance between regulations that are specific enough to achieve real results, but neither so prescriptive that they stifle innovation, nor so onerous that they impose undue hardship on service providers.