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Fly Smart
Fly Smart: Table of Contents
Fly Smart: Table of Contents
Getting Ready
Your Rights and Responsibilities
Your Air Fare
Your Travel Reservation
Your Ticket
Your Travel Documents
Vaccinations
Insurance
Your Baggage
Confirming Your Flight
Staying in Touch
Special Requests
At the Airport
Checking In
Delays, Cancellations and Schedule Changes
Missed Connections
If a Carrier Goes Out of Business
Denied Boarding due to Over-Booking (Bumping)
Lost, Damaged and Delayed Baggage
Airport Security
NEXUS and CANPASS Air
En route
Safety Onboard
Unruly Passengers
Customs Declarations
Items Lost in Transit
Coming Back to Canada
Need Help?
Need help with a problem?
The Agency’s Complaint Process
Complaints by Travellers with Disabilities
Specific Inquiries
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Acts and Regulations
Careers
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Transparency
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Proactive Disclosure
